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Troubleshooting

Please find all relevant troubleshooting pieces of advice below. If you come across another interesting topic, please let us know at support@dronetag.com.

Firmware and software update​

At Dronetag, we're committed to improving our products continually.

To ensure optimal performance, please make sure you're using the latest version of the Dronetag App and device firmware.

Kindly follow the provided instructions for updating your firmware.

The device is unresponsive and can't be turned on.​

In case the device is unresponsive and short button press doesn't show battery charge level, press the button for 10-15 seconds to perform Hard reset.

After this the device should restart and perform normally.

The device is stuck in Waiting for component G (GNSS)​

The orange G indication means that the device is unable to obtain a GNSS fix.

Ensure that:

  • You are outside the building and in a free unobstructed area.
  • The Beacon is facing the sky.
  • You have waited at least 2 minutes for the GNSS signal.

If you are in an area with a poor GNSS signal, you can boost the reception by changing the GNSS configuration.

The Direct Remote ID range is poor​

The range of the DRI depends on three main factors:

  1. Placement of the device on the drone – the Bluetooth antenna is on the longer side of the device where MMCX connectors are placed. Therefore, this side should be unobstructed.
  2. The ground receiver's capabilities – flagship smartphones typically have better ranges because they support Bluetooth 5 Long Range.
  3. Environment – city vs rural areas will have different ranges due to the 2.4Ghz interference urban areas.

The distance range covered by Direct Remote ID (based on Bluetooth 4 Legacy and Bluetooth 5 long range) differs based on the aforementioned variables. It can reach anything from 200m to 1.5km. If you need a better range, you can get external Bluetooth antennas on our e-shop.

The Device is in Recovery Mode​

If your Dronetag device has entered Recovery Mode (whether by plugging the Recovery Dongle into the EXT port or the Device encountered fatal error in the firmware), you can get out of this state by holding down the button on your device for a long time (approx. 15 seconds).

Caution
  • Keep in mind that Recovery Mode will erase all settings from your Dronetag device that you manually made when you first put the device into operation. After restoring the device from Recovery Mode, you need to do all the settings again.

Reset to Factory Defaults​

Dronetag App is required in order to reset device factory defaults.

Recovery steps using Dronetag App (all Dronetag models)
Open Dronetag App and select your profile

Open My devices

Select your device
These steps are common for all Dronetag models


Navigate down to Troubleshooting


Select Reset to factory defaults

Confirm Factory reset

This action takes several moments and device restarts after process is done.

Obtain diagnostic logs​

To help resolve extraordinary issues, the Dronetag Support Team might request that you download diagnostic logs.

  1. Turn on your device and open the Dronetag App.
  2. Go to your profile and select "My Devices."
  3. Choose your device, navigate to "Troubleshooting," and select "Obtain Diagnostic Logs."

These logs will be downloaded from your device and sent to our development team for review.