Troubleshooting
Please find all relevant troubleshooting pieces of advice below. If you come across another interesting topic, please let us know at support@dronetag.com.
Firmware and software update
At Dronetag, we're committed to improving our products continually.
To ensure optimal performance, please make sure you're using the latest version of the Dronetag App and device firmware.
Kindly follow the provided instructions for updating your firmware.
The device is stuck in Waiting for component GNSS
The orange GNSS indication means that the device is unable to obtain a GNSS fix.
Ensure that:
- You are outside the building and in a free unobstructed area.
- The Mini is facing the sky.
- You have waited at least 2 minutes for the GNSS signal.
If you are in an area with a poor GNSS signal, you can boost the reception by changing the GNSS configuration. If you have cellular enabled on the device, you can see the number of satellites in the device detail.
The device is stuck in Waiting for component RID
The orange RID indication means that the device cannot communicate with our cloud or it has no cellular signal. The latter is more common.
Ensure that:
- You are in one of the supported countries.
- You are in the same country as the last time the NRI worked for you.
- You are in an area with cellular coverage.
- You have configured the correct antenna input in antenna configuration.
If you have moved to a different country, you need to click Configure network automatically in device configuration. If the problem with the connectivity persists, contact the Dronetag team for support.
The Direct / Broadcast Remote ID range is poor
The range of the DRI depends on three main factors:
- Placement of the device on the drone – the Bluetooth antenna is on the longer side of the device where MMCX connectors are placed. Therefore, this side should be unobstructed.
- The ground receiver's capabilities – flagship smartphones typically have better ranges because they support Bluetooth 5 Long Range.
- Environment – city vs rural areas will have different ranges due to the 2.4Ghz interference urban areas.
The distance range covered by Direct / Broadcast Remote ID (based on Bluetooth 4 Legacy and Bluetooth 5 long range) differs based on the aforementioned variables. It can reach anything from 200m to 1.5km. If you need a better range, you can get external Bluetooth antennas on our e-shop.
The Device is in Recovery Mode
If your Dronetag device has entered Recovery Mode (Device encountered fatal error in the firmware), you can get out of this state by holding down the button on your device for a long time (approx. 15 seconds).
- Keep in mind that Recovery Mode will erase all settings from your Dronetag device that you manually made when you first put the device into operation. After restoring the device from Recovery Mode, you need to do all the settings again. If you are in other territory than EU, you must reconfigure your cellular settings as well. For example, selecting LTE bands 2, 4, 12 for US region or respective to other supported countries.
Reset to Factory Defaults
Dronetag App is required in order to reset device factory defaults.
Recovery steps using Dronetag App (all Dronetag models)
Open My devices
Select your device
These steps are common for all Dronetag models
Navigate down to Troubleshooting
Select Reset to factory defaults
Confirm Factory reset
This action takes several moments and device restarts after process is done.
Obtain diagnostic logs
To help resolve extraordinary issues, the Dronetag Support Team might request that you download diagnostic logs. If you haven’t received guidance from our support team and are experiencing an issue, please contact us at support@dronetag.cz and also download your diagnostic logs for faster assistance.
- Turn on your device and open the Dronetag App.
- Go to your profile and select "My Devices."
- Choose your device, navigate to "Troubleshooting," and select "Obtain Diagnostic Logs."
These logs will be downloaded from your device and sent to our development team for review.