Limited Warranty

Dronetag products are warranted to be defect-free in material and workmanship one year after the purchase. For the duration of the warranty period, Dronetag, at its sole option, will repair or replace any product which fails in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labour, provided that the customer shall be responsible for any transportation cost.

Restrictions

Warranty does not apply to cosmetic damage, consumable parts, damage caused by accident, abuse, misuse, water, fire or flood, damage caused by unauthorized servicing, or product that has been modified or altered.

Disclaimer

We kindly advise that our company cannot assume responsibility for the installation of our product by the user or any potential loss incurred as a result. While we strive to provide comprehensive guidance and support, the responsibility for proper installation lies with the user. Should you require any further assistance or clarification, please do not hesitate to contact our customer support team. Your understanding is greatly appreciated.

Warranty Service

Warranty repair service shall be provided directly by Dronetag. Proof of purchase for the product from Dronetag or an authorized reseller is required to obtain and better expedite warranty service. The customer is responsible for transportation costs involved in getting the unit to the Dronetag facility. It is recommended to use a shipping method with tracking and insurance.

Please email us at support@dronetag.com with a description of the problem you are experiencing. Also, please provide the model, serial number (if applicable), shipping address and a daytime contact number. You will be promptly contacted with further troubleshooting steps or return instructions.

Different Warranty Durations for Various Product Components

It is important to note that specific components, including batteries and others, may entail varying warranty terms due to their distinct usage and material properties. As per our warranty policy, the standard warranty duration for most products stands at one (1) year. However, it is pertinent to highlight that the warranty period for batteries is limited to six (6) months.

Post-Warranty Service

Besides warranty service, Dronetag also offers post-warranty repairs. Let us know at support@dronetag.com your problem, and we will try to do our best to find a solution for you.

Manufacturer

The device is designed and assembled in the Czech Republic. Use following facility address for any shipment of warranty or repair items.

• Dronetag s.r.o., Benesovska 2270/34, 10100 Prague, Czech Republic