Limited Warranty

Dronetag products are warranted to be free from defects in material and workmanship for one (1) year from the date of purchase. For the duration of the warranty period, Dronetag, at its sole discretion, will repair or replace any product that fails under normal use. Such repairs or replacements will be made at no charge to the customer for parts or labour, provided that the customer is responsible for any transportation costs.

Restrictions

This warranty does not apply to cosmetic damage, consumable parts, damage caused by accident, abuse, misuse, water, fire, or flood, damage caused by unauthorized servicing, or any product that has been modified or altered.

Disclaimer

We kindly advise that our company cannot assume responsibility for the installation of our product by the user or for any potential loss incurred as a result. While we strive to provide comprehensive guidance and support, the responsibility for proper installation lies with the user. Should you require further assistance or clarification, please do not hesitate to contact our customer support team. Your understanding is greatly appreciated.

Warranty Service

Warranty repair service is provided directly by Dronetag. Proof of purchase from Dronetag or an authorized reseller is required to obtain and expedite warranty service. The customer is responsible for transportation costs involved in sending the unit to the Dronetag facility. We recommend using a shipping method with tracking and insurance.

Please email us at support@dronetag.com with a description of the problem you are experiencing. Also, please provide the model, serial number (if applicable), shipping address, and a daytime contact number. You will be promptly contacted with further troubleshooting steps or return instructions.

Different Warranty Durations for Various Product Components

Please note that specific components, including batteries and others, may have varying warranty terms due to their distinct usage and material properties. As per our warranty policy, the standard warranty duration for most products is one (1) year. However, the warranty period for batteries is limited to six (6) months.

Post-Warranty Service

In addition to warranty service, Dronetag also offers post-warranty repairs. Let us know your issue at support@dronetag.com, and we will do our best to find a solution for you.

Manufacturer

The device is designed and assembled in the Czech Republic. Use the following facility address for any shipment of warranty or repair items:

• Dronetag s.r.o., Benesovska 2270/34, 10100 Prague, Czech Republic