Troubleshooting
If things go south, here are some common troubleshooting steps you can take, ordered from the least destructive/distruptive to the most.
Currently, all On-Premise deployments are supplied with direct support by Dronetag, therefore this section is rather short. If you have any questions or need assistance, please reach out to us.
Run start.sh script to ensure all services are running
You can run the start.sh script to ensure all services are running.
cd /etc/onprem
sudo ./start.sh
Restart the VM
Restarting the virtual machine can help resolve some issues. You can do this from the virtualization platform you are using, or by running the following command in the terminal:
sudo reboot
Reinstall the VM
If you are still experiencing issues, you can try reinstalling the virtual machine. This will reset the system to its default state, so make sure to back up any important data before proceeding.
However, since the database data are on a separate disk, you can reinstall the VM without losing your historical database data. The database data will remain intact on the second disk, and the new VM will be able to access it.
You can follow the same instructions as in the Upgrading Guide to reinstall the VM.