Troubleshooting
If things go south, here are some common troubleshooting steps you can take, ordered from the least destructive/distruptive to the most.
Currently, all Dronetag On-premise Platform deployments are supplied with direct support by Dronetag, therefore this section is rather short. If you have any questions or need assistance, please reach out to us.
Run start.sh script to ensure all services are running
You can run the start.sh script to ensure all services are running.
cd /opt/dronetag
sudo ./dt-start.sh
Restart the VM
Restarting the virtual machine can help resolve some issues. You can do this from the virtualization platform you are using, or by running the following command in the terminal:
sudo reboot
Reinstall the VM
If you are still experiencing issues, you can try reinstalling the virtual machine. This will reset the system to its default state, so make sure to back up any important data before proceeding.
As for the Dronetag persistent data, they are stored by PostreSQL database under /var/opt/dronetag/. As far as you keep the contents of that directory, your data should be preserved.
You can follow the same instructions as in the Upgrading Guide to reinstall the platform.